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Privacy Policy (EU)

This privacy policy was last updated on October 28, 2022 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy policy, we explain what we do with the information we receive about you via https://alpaca.se. We recommend that you read this statement carefully. In our processing, we follow the requirements of the legislation on the protection of personal data. This means, among other things, that:

  • we clearly explain the purposes for which we process personal data. We do this through this privacy policy;
  • we aim to limit our collection of personal data to only that personal data required for legitimate purposes;
  • we first request your express consent to process your personal data in cases that require your consent;
  • we take appropriate security measures to protect your personal data and require this also of the parties who process personal data on our behalf;
  • we respect your right to access your personal data or to have it corrected or deleted at your request.

If you have any questions or want to know exactly what information we hold about you, please contact us.

1. Purpose, data and storage period

We may collect or receive personal information for a number of purposes connected to our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this information to processors for the following purposes:

3. Cookies

Our website uses cookies. For more information about cookies, see our Cookie Policy

4. Information Disclosure Practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have entered into a data processing agreement with Google.

5. Security

We are committed to protecting personal data. We take appropriate security measures to limit misuse of and unauthorized access to personal data. This ensures that only necessary people have access to your data, that access to the data is protected and that our security measures are regularly reviewed.

6. Third Party Websites

This privacy policy does not apply to third-party websites connected via links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy policies of these websites before using these websites.

7. Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy. We recommend that you regularly read this privacy policy to become aware of any changes. In addition, we will actively inform you whenever possible.

8. Access to and modification of your information

If you have any questions or want to know what personal data we hold about you, please contact us. You can contact us using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it and how long it will be saved.
  • Right of access: You have the right to access your personal data that we know about.
  • Right to rectification: You have the right to supplement, correct, have your personal data deleted or blocked whenever you want.
  • If you give us your consent to process your data, you have the right to withdraw this consent and have your personal data deleted.
  • Right to transfer your data: You have the right to request all your personal data from the personal data controller and transfer them in their entirety to another personal data controller.
  • Right to object/s: You can object/s to the processing of your data. We take this into account, unless there are justified reasons for the processing.

Make sure you always clearly state who you are, so we can be sure we don't change or delete information about the wrong person.

9. Submission of Complaints

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the data protection authority.

10. Contact information

Norrängens Alpacka AB
Broddbo Norrängen
SE - 733 97 Sala
Sweden
website: https://alpaca.se
E-mail: es.acapla@ofni
Telephone number: +46 (0) 224 - 502 00

Appendix

WooCommerce

This sample language covers the basics of what personal data your store collects, stores and shares, and who can access that data. Depending on which settings are enabled and which other extensions are used, the specific information shared by your store varies. We recommend consulting an attorney when deciding what information should be covered and described in your privacy policy.

We collect information about you during the checkout process in our store.

What we collect and store

While you visit our website, we will track:
  • Products you've viewed: we use this to, for example, show you products you've recently viewed.
  • Location information, IP address and browser type: we use this for purposes such as VAT calculation and shipping costs
  • Delivery address: we ask you to enter this so that we can, for example, calculate shipping before you order, and send you the order!
We also use cookies to keep track of the contents of the shopping cart while you use our website.

Note: you may need to describe your cookie policy in more detail, and link to that section here.

When you purchase from us, we ask you to provide us with information that includes your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as username and password. We use this information for purposes such as:
  • Send you information about your account and your order
  • Answer your questions, including returns and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with legal requirements we have, such as VAT calculation
  • Improve our store offers
  • Send you marketing communications, if you choose to receive them
If you create an account, we will store your name, address, email address and phone number, which will be used to fill in your details at checkout for future orders. In general, we only store information about you for as long as we need the information for the purposes for which we collect and use it, and as long as we are not legally required to store it. For example, we will store order information for the applicable time period for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses. We also store comments or reviews, if you leave them.

Who in our team has access

Members of our team have access to the information you give us. For example, both admins and store owners have access to:
  • Order information such as what was bought, when it was bought and where it should be sent, as well
  • Customer information such as your name, email address and billing and delivery information.
Our team has access to this information to fulfill orders, process refunds and provide support.

What we share with others

In this section, you should list who you share data with and for what purpose. This may include, but not be limited to, analytics, marketing, payment solutions, shipping companies, and third-party embeddings.

We share information with third parties that help us fulfill orders and store services for you, such as --

Payments

In this subsection, you should list which third-party payment processors you use to accept payments in your store, as they likely handle customer data. We've included PayPal as an example, but you should remove this if you don't use PayPal.

We accept payments through PayPal. When we process payments, some of your information will be sent to PayPal, including information required to process or support the payment, such as the purchase total and billing information. See PayPal Privacy Policy for more details.

Compliant | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Klarna Checkout for WooCommerce

When you place an order in the store with Klarna Checkout as the selected payment method, information about your order (name, price, quantity, SKU) is sent to Klarna. When the purchase is completed, Klarna sends the delivery and invoice address back to the store. This data, as well as a unique ID for the purchase, is then saved as delivery and invoice data in the order in WooCommerce.

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